Deliver Faster, Smarter, and More Efficient Customer Support with AI-Powered Automation for Google Workspace.
Zenphi seamlessly integrates with Google Workspace, enabling support teams to automate workflows across Gmail, Drive, Docs, Sheets, Chat, and more. It allows you to automate ticket management by categorizing and routing customer requests directly from Gmail; generate and store support documents in Google Drive with AI-powered data extraction; use Google Chat for instant notifications on urgent escalations and SLA breaches; sync customer feedback surveys from Google Forms and analyze responses automatically.
Integrating AI into Customer Support doesn’t have to be complex or disruptive. Zenphi enables AI-powered workflow automation, helping businesses enhance their customer support processes while keeping existing operations intact.
With Zenphi, you can eliminate repetitive tasks like ticket categorization, customer inquiries, and response management; seamlessly integrate AI into your workflows without overhauling systems or disrupting daily support operations; and scale customer service effortlessly, ensuring faster response times and improved customer satisfaction.
Just a few examples of the workflows you can automate entirely using Zenphi, leaving more time for your team to focus on people rather than processes.
Use Zenphi to build workflows that would automatically categorize, prioritize, and assign incoming support tickets based on urgency and topic, as well as create messages in Google Chat to notify designated team members.
Automate onboarding workflows, guiding new customers through setup and best practices. Auto-send welcome emails, training materials, and next steps based on customer type. Sync customer data across CRM and support platforms for a seamless experience.
Collect and analyze customer feedback from surveys, emails, and chat interactions. Use AI sentiment analysis to detect dissatisfied customers and trigger corrective actions. Generate automated reports and email to the decision-makers automatically.
Auto-generate support articles from past ticket resolutions. Improve self-service efficiency and reduce support workload.
Use Zenphi to set up automated check-ins with customers based on engagement levels or product usage. Trigger reminders for renewals, upsells, or service updates.
Extract, validate, and categorize information from contracts for seamless record-keeping. Automate document categorization and storage, as well as email communication and follow ups regarding missing papers.
Zenphi simplifies Google Workspace user lifestyle management tasks effortlessly. With its help, I successfully automated our new hire process, ensuring smooth communication and data management throughout the onboarding journey.
Zenphi supports our operations. We value its flexibility and adaptability to our needs. I would say that with Zenphi, as long as you know what you want, then you can create any workflow that suits your needs.
Zenphi’s AI-powered document processing has completely transformed our workflow. What used to take hours now happens in minutes, with zero manual effort. The accuracy and speed of Zenphi’s AI models are impressive.
Zenphi's team is incredible! Customer support went out of their way to show us how Zenphi can save us dozens of hours, worked so hard to understand our use case and developed a flow for us that fits our needs 100%
Our dedicated Customer Success team and network of implementation partners ensure you’re never alone when it comes to understanding how to make the most of your opportunities.
