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Guides & playbooks

Guides and playbooks for workflow automation and AI

Practical resources for teams building better processes with workflow automation and AI agents. Explore step-by-step guides, implementation playbooks, research and real-world workflow examples across IT, finance, HR, operations, security, healthcare, construction and more — each built to help you move from an automation idea to a process that runs in production.

Start here

Start with the process you want to improve

Automation looks very different depending on the problem you’re solving. An IT team may need to automate access requests across several departments and approval structures. Finance may be looking at invoice approvals. Operations may be trying to connect AI to processes that still depend on email, spreadsheets, forms and manual follow-up.

This library brings those use cases together. Use the guides below to explore workflow patterns, see how other organisations approach automation, understand where AI agents fit, and find a practical starting point for your own team.

Featured guides & playbooks

Featured guides and playbooks

New
Guide

Best for: Construction operations, project managers, site teams and back-office staff.

AI in Construction

Put AI to work on field reports, RFIs and subcontractor paperwork — the documents that move between the site and the office every day.

Read the Guide
Playbook

Best for: Operations leaders, workspace admins, IT, finance, HR, procurement and legal teams.

The Google-First Operations Playbook

Build end-to-end operations where your team already works — approvals, HR, finance, procurement, legal and onboarding.

Get the Playbook
Guide

Best for: IT operations teams, admins, identity and access teams.

Beyond Provisioning: IT Request Approvals Automation

Automate the access work that begins after the account is created — groups, shared drives, delegated access and more.

Learn more
Handbook

Best for: AI transformation teams, operations leaders, IT and business teams exploring production AI.

The AI Agent Handbook

Ten practical ways to put AI agents to work across security, invoicing, support, procurement, HR and sales.

Get the Handbook
Technical handbook

Best for: IT and operations teams, admins, AI leads and non-developers deploying agents.

Build an AI Agent Code-Free

The decisions that matter before an agent goes live — architecture, access controls, governance and the AI agent stack.

Read the Handbook
Research report

Best for: CIOs, CTOs, AI leaders and operations executives building the business case for AI.

The ROI of AI

Where AI is producing measurable business value — adoption benchmarks and where early adopters are winning.

Download the Report
Implementation guide

Best for: Healthcare and homecare operations, IT, compliance, security and transformation teams.

AI Implementation Guide for Healthcare & Homecare

Turn healthcare AI use cases into governed operational workflows — patient intake, compliance and claims.

Get the Guide
Guide

Best for: IT, finance, HR, operations, procurement and teams still managing approvals by email.

Approval Workflows Automation

Move approvals out of inboxes and into structured workflows — invoices, access requests, leave and vendors.

Download the Guide
What you’ll learn

What can you learn from these guides?

You don’t need to start with a company-wide automation programme. Successful projects usually begin with one process that already creates visible friction: an approval that gets chased by hand, an access request that touches several systems, an invoice copied between tools, or an AI use case that works in isolation but still needs people to move the process forward.

Across the guides in this library, you’ll find examples of how to:

  1. DesignDesign workflows around the tools your teams already use
  2. ApprovalsAutomate multi-step approvals and routing
  3. AI agentsConnect AI agents to real operational processes
  4. GovernanceBuild human review and governance into AI workflows
  5. IT accessAutomate IT access and employee lifecycle processes
  6. DocumentsHandle documents, invoices, contracts and structured data
  7. IntegrationsConnect your productivity suite with HR, finance, CRM and ticketing systems
  8. PrioritiseIdentify which workflow is worth automating first
Get started

Ready to turn one of these ideas into a workflow?

Use Zenphi to create AI workflows and governed agents across your business stack — with approvals, branching, integrations, human review and audit trails built into the process.