Robotic Process Automation (RPA) has become a pivotal technology in streamlining business operations, driving efficiency, and reducing costs. As the demand for automation surges, choosing the right RPA solution becomes crucial. This blog post will explore the hottest RPA tools, breaking down their functionality, use cases, pricing, and peer reviews to help you select the best option tailored to your specific needs.
Table of Contents
Our selection process
Selection Criteria
To determine the best RPA tools for our comparison, we adopted a thorough selection methodology that includes a variety of key factors. Pricing structures and the comprehensive capabilities and features of each tool are carefully evaluated to ensure they meet a broad range of business needs.
Additionally, we analyze the frequency of Google searches in 2024 to assess current market trends and popularity. We also incorporate user feedback, examining positive reviews from reputable software review platforms like Capterra and G2.
Industry Expert's Review
To further validate our selection, we asked Ryan Duguid, a tech investor and advisor to multiple startups in the field of robotic automation, and former VP of Product at Quickbase and VP of Technology at Nintex, to review our choices and provide his expert feedback. This approach ensures that our recommendations are not only based on technical specifications but are also influenced by real-world applications, user satisfaction, and expert insights.
Best RPA Apps In 2024
Automation Anywhere
Automation Anywhere is a leading robotic process automation (RPA) software company that provides a platform for businesses to automate repetitive, rules-based tasks and processes. Their core product is a digital workforce platform that uses software bots to automate and streamline various business processes.
Features:
- Cognitive Automation and Intuitive Bots
- Powerful Scripting Language for Customized Workflows
- Pre-built Connectors for Seamless Enterprise Integration
Integration Capabilities: Automation Anywhere’s platform seamlessly integrates with a wide range of popular enterprise systems and applications, including CRMs like Salesforce, ERPs like SAP and Oracle, database systems, email clients, and more.
Security: Their platform offers robust security features, including role-based access controls, data encryption, and audit trails.
Pricing: Automation Anywhere offers flexible pricing models, including both perpetual and subscription-based licenses.
Ui Path
UiPath offers a comprehensive suite of features to help your business automate manual, repetitive tasks, such as data extraction and process automation. The platform allows every employee at an organisation to help find, suggest and track new processes to automate.
Features:
- Automates nearly any system with pre-built connectors.
- Kick-offs automation with server-side events.
- Seamlessly uses UIs and APIs in a single automation.
Integration Capabilities: It offers pluggable integration with Active Directory, OAuth, CyberArk, and Azure Key Vault.
Security: UiPath provides high-level security because credentials can be stored and encrypted on a centralized server. It also offers auto-login features to run the bots.
Pricing: UiPath offers three pricing plans – one free plan and two paid plans. You can also try the UiPath RPA tool for 60 days before buying, giving you time to better understand the platform’s features and functionalities.
NICE RPA
NICE Robotic Automation is allowing organisations to reinvent customer service in the back office and the contact centre. With robots able to perform tasks 5x faster than humans, NICE Robotic Automation enables quicker turnaround times for customer requests and improved service-level agreements (SLAs).
Features:
- Task mining, process mining, process analytics and automation finder capabilities.
- Unattended RPA robotic automation to remove repetitive and mundane tasks.
- AI & machine learning for intelligent, cognitive automation.
Integration Capabilities: NICE integrates seamlessly with other NICE products, like NICE Engage and NICE Perform.
Security and Compliance: Tracks users’ activity on the platform and provides support for checking audit trails that can help track user activity, detect potential security threats, etc. Complying with recognised standards like CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0.
Pricing: NICE provides free trial licences for government departments and agencies. Customised quotes can be requested for paid plans.
Blue Prism
The leader of Gartner Magic Quadrant for RPA in 2023, Blue Prism helps companies to discover the benefits of intelligent automation solutions powered by machine learning and artificial intelligence. This platform even provides brands with the tools they need to maintain, monitor, and optimise robotic process automation tools remotely via the cloud.
Features:
- Complete automation solution that helps in work distribution and queue management.
- Allow both centralised and federated automation setups.
- Secure, scalable, and central management of a virtual workforce of software robots
Integration Capabilities: Integration flexibility is a key differentiator for Blue Prism, supporting the creation of comprehensive, cross-functional automation solutions.
Security: It traffic into, and out from, the platform only via specifically designated ports or protocols, running to or from specific sources or destinations, such as specific IP addresses or ranges.
Pricing: The platform offers a free trial for 3o days and paid plans start from $74,750 for 12 months.
Kofax (Tungsten) RPA
Kofax, now known as Tungsten RPA, goes beyond the traditional rule-based approach, incorporating cognitive capture and analytics into decision-making. Their emphasis on cognitive automation is particularly beneficial for businesses dealing with unstructured data, as their ML algorithms can adapt and learn from data patterns for better automation.
Features:
- Centralized robot management.
- Wide range of capabilities like web scraping and image recognition
- Intelligent screen automation
Integration: The Robots are executed on RoboServer through an API (Java or . Net). You may use the API directly in your own application or indirectly when you execute robots using the Management Console.
Security: Authorization control and 256-bit AES encryption permit security and compliance across the most heavily regulated industries.
Pricing: Offers a free trial for 15 days while paid plans can be customised for business fit.
RPA Alternatives
Yes, RPAs are a very hot topic and they are indeed great for certain use cases.
However, while choosing technology to support your automations, you have to consider alternatives that may align more closely with your specific operational needs and existing infrastructure.
For businesses deeply integrated with Google Workspace, Zenphi emerges as a tailored solution. Its no-code, intuitive platform facilitates quick adoption and agile workflow automation, particularly for small to medium-sized businesses. It offers access to the same capabilities that RPA has (like, data extraction and routing, intelligent document processing, invoice and account payable automation workflow builder, translation to multiple languages, AI models and cross-platform integrations — all at a fracture of the cost. The following table provides a clear comparison, guiding you to make an informed decision.
Feature / Use Case
RPA
Zenphi
Integration with Google Workspace
Limited
Deep and seamless
Ease Of Use
Varies by tool; some require coding or scripting
Fully no-code; accessible to non-technical users
Cross-Platform Processes
Perfect for connecting legacy systems and desktop apps
Extensive in-built capabilities for building processes that include all popular CRMs, productivity tools, and cloud services
Data Extraction from Documents
Advanced capabilities, including OCR for unstructured data
Advanced capabilities, including OCR for unstructured data
Language Translation
Not included in most tools, often requires API integration
Built-in support for translation into 200+ languages
Complex, Conditional Logic
Robust; can handle intricate workflows with complex decision trees
Supports rules-based processes with multiple IF conditions
Unattended Automation
Can operate 24/7 without human intervention
Can operate 24/7 without human intervention
Implementation Speed
Can be lengthy due to complexity
Rapid; benefits from no-code speed and pre-built templates
Cost Efficiency
High only with extra high volume of operations (hundreds of thousands)
Always high due to no-code efficiency and reduced need finternal resources
Typical Use Cases
Complex system integration, extensive legacy system support
All typical operational tasks in Finance, HR, Legal, IT, Marketing, Sale, including cross-departmental automation
Ideal Business Size
Enterprize
Small to Medium
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